My van has been through the ringer with 3 outgoing kids ....and I do take my dog with me every chance I get. I used B Town Motors for my detailing. When I got my car back I was completely surprised and could not believe how beautiful it looked!! The outside sparkles and shines and the interior, including my horrible carpet and mats were beautifully cleaned!! It’s amazing what they were able to accomplish and it's like I'm driving a different car!
I was looking for a comfortable and safe family car. The owner, Karol went over every option that would suit my needs and had everything prepared for me before i arrived so my car buying experience would be expedited. iI love my car!
Rating breakdown (out of 5):
5 out of 5 stars - My experience purchasing a car from B Town Motors was excellent. I worked with Karol through the entire purchase. He answered all my questions. I was a little skeptical at first because I bought the car unseen and had it shipped. Karol made the car purchase easy by offering a complete walk around of the car and pointing out every little blemish to make sure there were no surprises once I received the car. When I received the car, it was exactly what I expected.
In a world where buying a car can be a nightmare, my purchase at B Town Motors was a dream come true. That’s a quote from my husband after purchasing his Mazda CX-9 at B Town Motors recently. Karol was friendly, knowledgeable and very professional. This small local dealership is extremely clean and welcoming. We were both impressed with every aspect from the greeting to the test drive and follow up to make sure we were able to print our registration on line. We can both confidently recommend Karol and B Town Motors.
If you want a dealer who is trustworthy, has good work ethic, not pushy, and willing to repair a used car which you plan on purchasing?I?d definitely recommend Btown Motors. From test driving the car, to ultimately purchasing the vehicle, the dealer made it an incredibly easy and smooth process; dealer was extremely kind, willing to work with us, and patient. All the vehicles at this place are reasonably priced as well, so you?ll find something you?re looking for. Try this place out!
Reason for visit: Shopping for Used
Would you recommend this dealership to a friend? Yes
Did you purchase a vehicle from this dealer? Yes
by Steve from Palmer | March 20, 2020
From start to finish, my experience recently with B Town Motors was excellent and easy. I saw the Toyota Tacoma pick up truck that interested me. I did research on it that night and went to the dealership first thing the next day. The owner was not there, but his shop man offered to have me take a test drive. All my questions were answered, including history of this truck. I left a deposit, and the owner called me as soon as he returned. That afternoon I completed the paperwork as people continued to call the owner, asking if this truck was still available. (Sorry, I had already claimed it.) The owner took care of all of the paperwork , registration, and inspection. A few days later, I was able to pick up my truck and could not be happier. I will be recommending B Town Motors to anyone in my area who is looking for a pleasurable car buying experience.
Reason for visit: Shopping for Used
Would you recommend this dealership to a friend? Yes
Did you purchase a vehicle from this dealer? Yes
Steve's Overall Rating
5.0
Customer Service:
5.0
Buying Process:
5.0
Quality of Repair:
0.0
Overall Facilities:
5.0
Great service! Karol made the whole experience of buying a car a breeze. Professional and attentive - we got everything we wanted in our new car! The transaction was smooth and I appreciate his help with all of the paperwork. I would definitely recommend this dealer.
Reason for visit: Shopping for Used
Would you recommend this dealership to a friend? Yes
Did you purchase a vehicle from this dealer? Yes
5.0
He was very helpful during the buying process. They have a good reputation around the Pioneer Valley.
Fly to take a look at this 2010 S63, pictures were very accurate. USAA did my finanacing so I’m only waiting for the car to be shipped to Michigan. Karol was very professional and responded to all my emails because I had a few questions before I went to see the vehicle and even after I went home.
I contacted B Town Motors for my son, who was working and couldn't call. He then contacted them himself. Both of us found this dealership to be very helpful, and he purchased the car he wanted with very little fuss and bother. This is a great dealership and he was pleased with the entire transaction.
Very good experience. On the ball.
by ShariJ. from Westfield | April 16, 2019
Thank you for making this process so easy for my daughter who was purchasing her first new/used car. You were great and everything about the experience was positive. Would highly recommend!
Reason for visit: Shopping for Used
Would you recommend this dealership to a friend? Yes
Did you purchase a vehicle from this dealer? Yes
ShariJ.'s Overall Rating 5.0
Customer Service: 5.0
Buying Process: 5.0
Quality of Repair: 0.0
Overall Facilities 5.0
by Oben_26 from Springfield, MA | January 6, 2019
This is my second time I finance for a used vehicle and let me tell you that b town motors made this process painless. The entire process took about three days or less. The owner and his workers are very professional, amicable and always gets things done on time. I was also offered several extended warranty repairs which I have not been offered in the past so this is a plus. The Mini Cooper I got was in excellent condition, interior, exterior and mechanical wise too. This was an overall amazing experience! If I finance again in the future this would be the place I will go back to. I highly recommend this dealer to anyone financing, buying or returning.
Reason for visit: Shopping for Used
Would you recommend this dealership to a friend? Yes
Did you purchase a vehicle from this dealer? Yes
Overall Rating5.0
Customer Service:5.0
Buying Process:5.0
Quality of Repair:5.0
by mweagle from ware, MA | September 28, 2018
My experience was great buying my first car from B Town Motors. I was guided through the process and it was totally painless. 10/10 Would buy again.
Reason for visit: Shopping for Used
Would you recommend this dealership to a friend? Yes
Did you purchase a vehicle from this dealer? Yes
This may be a little wordy but worth a read. I have been searching the web for a used Acura MDX for the past year. I was in no rush (luckily) for I had no issues with the car I was driving. Many times I thought I had found a car that I would like. Then I would read the dealer reviews. Not only on Cargurus but independent reviews on specific dealers. I find it absolutely astounding how some/many of used and less so but also new car dealerships treat potential clients. I own a small business, honesty and quality customer service are what I have always preached. So when I go shopping for anything I expect the same. Making a purchase of anything should not be a horrible experience. Yet chances are most of us have been there. My experience at B Town Motors was excellent. Karol the owners description of the car was spot on. I had let him know that I would be driving an hour or so to get there. He told me that he would hold the car for me as long as he knew I was coming and he did. The car was clean and ready to go. His property and offices would rival that of a new car dealership only smaller. He obviously takes great pride in his business. He has invested in his property to make it as nice as it is. This tells me he plans on being around for a while. If I am ever in the market for another used car I would definitely call Karol to check his stock or see if he could find what I'm looking for. Good luck with your search. I highly recommend this dealership.
Reason for visit: Shopping for Used
Would you recommend this dealership to a friend? Yes
Did you purchase a vehicle from this dealer? Yes
5.0
5.05.05.05.0
by Ricky D from Montague ma | November 2, 2017
Pleasure to do business with. Wishing him well in future endeavors!
Reason for visit: Shopping for Used
Would you recommend this dealership to a friend? Yes
Did you purchase a vehicle from this dealer? Yes
by Ryan B Mdon from Amherst, Ma | June 21, 2017
Great service. Karrol made the buying experience really easy and clear to understand. Friendly, helpful and really good company. Thank you guys.
Reason for visit: Shopping for Used
Would you recommend this dealership to a friend? Yes
Did you purchase a vehicle from this dealer? Yes
by Kale P. from Holyoke, MA | January 13, 2017
I have had one other experience with a dealership before B-Town Motors which was terrible. I had expected my experience with B Town Motors to be similar, but I was completely wrong! The owner is willing to help the customer out, and ensure that you are happy with your purchase. He spent time explaining all the paperwork, and different options for me. When picking up the car, the staff were very flexible and met me out of business hours, as it was the only time I was able to pick up the car. Very friendly people! I would completely recommend!
Reason for visit: Shopping for Used
Would you recommend this dealership to a friend? Yes
Did you purchase a vehicle from this dealer? Yes
5.0
5.05.0
0.05.0
Karol at B Town Motors was outstanding. Friendly and no high pressure sales tactics. I would definitely buy another vehicle from him.
Craig.
My wife and I were interested in purchasing a used Audi and happened to see a clean 2008 A3 on the lot while driving by. We stopped in expecting to meet the typical used car salesman, but instead, were pleasantly surprised when we were greeted by Karol, the owner of B Town Motors. Karol was very friendly, and quite knowledgeable with Audis and German cars in general, which was comforting since we already owned two German cars. His comments and experience with these cars were spot on. After purchasing the A3, Karol did all the legwork to get it registered, which was a huge timesaver for us, and delivered it to our house so we would have the car before he left for vacation. I can honestly say I have never had a more pleasant car buying experience, and would highly recommend B Town Motors to anyone considering purchasing a used car.
Reason for visit: Shopping for Used
Would you recommend this dealership to a friend? Yes
Did you purchase a vehicle from this dealer? Yes
Very helpful and sale done quicly and professionally.
Would recommend.
Chris.
by Bob B. | April 14, 2016
This was the best car buying experience that I ever had.Karol is very honest,and commited to giving you what you expected.He gave me a fair price for my trade and we had a deal in minutes.He did all the paperwork and had the vehicle ready exactly when he said he would.I wont buy another vehicle anywhere else without checking here first!
Reason for visit: Shopping for Used
Would you recommend this dealership to a friend? Yes
Did you purchase a vehicle from this dealer? Yes
